PHYSICAL OR FINANCIAL HARDSHIP POLICY

Fusion Beauty Academy understands that students may encounter unexpected life events that affect their ability to continue their education. As a student, you have the option to request a withdrawal due to significant physical or financial hardship. This includes, but is not limited to, serious injury or illness, chronic health conditions, mental health challenges, becoming a caregiver for an ill family member, lack of reliable transportation, or a significant increase in your cost of living. If such a situation arises, you may submit a written hardship withdrawal request with supporting documentation. Upon review and approval, the Academy may reduce or waive any tuition or fees owed and will offer support to help you re-enroll when you are ready. By signing this agreement, you acknowledge that you have been informed of this policy and understand the steps to take if you experience a qualifying hardship. 


PAST DUE DEBT POLICY

I understand that if I have an unpaid balance with Fusion Beauty Academy, the Academy may place a hold on my student account, which can prevent access to my transcript, diploma, or the ability to register for future classes. A hold may be applied when the balance reaches a specified minimum amount or remains unpaid beyond the stated deadline. I acknowledge that Fusion Beauty Academy has established a process for current or former students to request access to withheld academic records if they are experiencing financial hardship or meet other qualifying conditions, in accordance with applicable state regulations. I may be required to submit documentation to verify my situation. If my balance remains unpaid, I understand that the Academy may assign my account to a third-party collection agency.

By signing this agreement, I confirm that I have been made aware of this policy and understand how it may affect my access to academic records if I owe a past-due balance. 



To file a student loan complaint with the Illinois Attorney General's office, follow these steps: 

  1. Start with your loan servicer. Before contacting the Attorney General's office, you should first try to resolve the issue directly with your loan servicer. Keep detailed records of all communication, including dates, names, and what was discussed. If your servicer does not resolve the issue, you can then proceed with a formal complaint.
  2. Gather documentation. Organize all relevant documents related to your student loans and your complaint. This includes correspondence with your servicer, account statements, billing notices, and any contracts.
  3. File a complaint online. The preferred method for filing a consumer complaint is through the Attorney General's website. You will find a consumer complaint form that you can fill out and submit electronically. https://illinoisattorneygeneral.gov/consumer-protection/student-loan-debt-assistance/
  4. File a complaint by mail. Alternatively, you can download a print-friendly version of the complaint form from the Attorney General's website. Complete the form and mail it, along with your supporting documents, to the Attorney General's office.
  5. Call the Student Loan Helpline. If you have questions or need assistance with the complaint process, you can call the Illinois Attorney General's Student Loan Helpline at 1-800-455-2456.
  6. Seek additional assistance. The Attorney General's office cannot act as your private attorney but may be able to help resolve disputes through its informal mediation program.